Job Description

Job Title : Data Center L2 Support Engineer

Location : Utah, USA (Hybrid: 50% Remote / 50% Onsite across multiple sites)

Department : IT Infrastructure / Data Center Operations

Reports To : Data Center Manager / IT Infrastructure Lead

Employment Type : 1099 Independent Contractor – 1-Year Contract

Travel Reimbursement : Mileage/travel charges will be reimbursed if work location is beyond a 40-mile radius from the engineer’s home base.

Key Responsibilities

• Monitor, support, and maintain critical data center infrastructure using industry-standard tools.
• Respond to and resolve Level 2 incidents, including hardware failures, networking issues, OS-level problems, and escalated service tickets.
• Travel to various data center facilities across Utah for on-site troubleshooting, equipment installation, and maintenance.
• Perform server deployments, patch management, and upgrades for Windows and Linux environments.
• Maintain cabling, racking, power systems, and physical infrastructure.
• Coordinate with L1 support, L3 engineers, and vendors as needed for escalations.
• Maintain accurate records of system configurations, incidents, and hardware assets.
• Adhere to ITIL-aligned procedures for change, incident, and problem management.
• Participate in a rotational 24x7 on-call schedule.

Required Skills and Qualifications

• 5+ years of experience in data center or IT infrastructure support roles.
• Strong understanding of server hardware platforms (Dell, HPE, Cisco UCS).
• Solid grasp of basic networking concepts (IP, VLANs, DNS, DHCP).
• Experience with both Windows Server and Linux (RHEL/Ubuntu/CentOS) .
• Familiarity with virtualization platforms such as VMware or Hyper-V .
• Hands-on experience with monitoring tools (SolarWinds, DCIM, Zabbix).
• Able to work independently and manage tasks across multiple sites.
• Reliable transportation and valid driver’s license required for travel.
• Ability to lift and handle physical infrastructure equipment as needed.

Preferred Qualifications

• Industry certifications (CompTIA Server+, CCNA, MCSA, VMware VCP).
• Experience with scripting and automation (PowerShell, Bash, Python).
• Knowledge of cloud environments (AWS, Azure).
• Familiarity with ITSM platforms like ServiceNow, BMC Remedy.

Additional Information

• Contract Type : 1099 Independent Contractor
• Contract Duration : 1 Year (with potential extension)
• Work Schedule : Hybrid – 50% remote / 50% onsite

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