Job Description

At Berg Search , we are committed to helping innovative companies thrive by delivering top-tier talent solutions. With deep expertise in recruiting for tech, marketing, and other critical roles, we connect ambitious companies with the perfect talent to accelerate growth. Founded by experienced entrepreneurs, we know that the right hire makes all the difference.

On behalf of our client, a circular supply chain technology leader serving global brands like Nike and L’Oreal, we are seeking a skilled Customer Operations Specialist.

This role offers hybrid flexibility out of San Francisco.

About the Role:

As the first full-time member of the Customer Operations & Support function, you’ll play a key role in defining how we treat our customers. Reporting to the CPO, you will have the opportunity and creative freedom to help set the foundations of what this looks like for us - deploying AI at the foundations of how we respond to customer queries.

In this role you will:

• Solve customer queries with the perfect blend of passion, curiosity and humility. We celebrate the small and big victories we provide to our customers on a day-to-day basis.
• Have your eyes and ears to the ground to understand where there are issues in our platform and feed this back into our product & engineering team.
• Build the processes which will support the scaling of our Customer Support function.

Who you are:

• Love solving problems which our customers face on a day-to-day basis. Identifying root cause issues will be second nature to you.
• A natural communicator who loves to interact with all different types of stakeholders - end customers, retail operations, technical teams, and more.
• Balance attention to detail with swift execution in a constantly adapting environment.
• Think like an owner and take responsibility - this means being comfortable with failure as much as success, just as we are.

Why Join?

• Pioneering Opportunity : Be part of an innovative company transforming supply chain sustainability by establishing data-driven systems that challenge traditional waste management models.
• Autonomy and Growth : As the first hire in this function, you’ll shape its future direction and grow with the company, making a lasting impact on the industry.
• Collaborative Culture : Join a mission-driven team dedicated to supporting global brands in reducing their environmental footprint through perpetual material circulation.

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