Job Description

As a Customer Support Associate for this busy global organization, you will provide efficient customer service to attendees of a major international convention. The ideal candidate is someone who has previous experience with Salesforce or other databases, customer service and has a keen eye for detail. The successful incumbent has exceptional communication skills and can produce quality work in a deadline-driven environment. If you are looking to take on a multi-faceted role where no two days are the same, we want to hear from you!

Key Responsibilities:

• Initial point of contact for members, attendees, vendors and sponsors.
• Provide meeting information and assist with a wide range of inquiries.
• Establish strong relationships through prompt and timely responses.
• Track member contact and registration information in proprietary database.
• If needed, ability to travel for the event.

Why You’ll Love Working Here:

• Busy, fun office environment with a hybrid work schedule.
• A company that has a beautiful, amenity-rich convenient downtown DC office.
• An opportunity to be a part of a collaborative team who supports members across the globe.
• Long-term temporary opportunity.
• Possibility for travel.

What We’re Looking For:

• Tech-savvy. You are familiar with MS Excel and Word and have previous experience with data entry systems like Salesforce.
• Approachable. You enjoy customer service, and you know what it takes to make every interaction successful.
• Flexible. You are happy to provide support however needed, and are comfortable taking on additional tasks to ensure a smooth member experience at every touchpoint.
• Experienced . You have previous experience in customer service and office administration.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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