Job Description

Customer Service Specialist – Logistics | Bergen County, NJ (Entry-Level)

Growing, Employee-Friendly Company | Hybrid (4 days in office, Fridays work from home)

We are a thriving, employee-focused company based in Bergen County, NJ, seeking a Customer Service Specialist with logistics experience to join our dynamic team. We offer a positive and supportive work environment, opportunities for professional growth, and a hybrid schedule – work in the office Monday through Thursday and remotely on Fridays!

Key Responsibilities:

• Collaborate with customer service professionals, suppliers, and customers to manage large recycling programs for national accounts.
• Provide customer service support, including dispatching, reporting, and account management.
• Coordinate and schedule pickup of recyclable materials to ensure smooth logistics and efficient movement of materials.
• Reconcile inbound data, invoices, and outbound reporting using Excel and proprietary software.
• Prepare and submit monthly reports with strict deadlines across multiple accounts.
• Identify and correct accounting discrepancies; issue debit/credit memos as needed.
• Review monthly data and invoices for errors, ensuring accuracy before deadlines.
• Maintain detailed spreadsheets tracking account numbers, access, and reporting data.
• Submit invoices monthly via online portals and email distributions.

Required Skills:

• Excellent customer service and communication skills; friendly, proactive, and solution-oriented.
• Strong attention to detail with high levels of accuracy.
• Highly organized and able to manage multiple priorities effectively.
• Ability to meet deadlines with excellent time management skills.
• Self-motivated and capable of working independently and collaboratively.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and adept at learning new systems.

Work Schedule:

Monday to Thursday – In Office (Bergen County)

Friday – Work from Home

Why Join Them?

Positive, collaborative work culture

Growth opportunities within the company

Work-life balance with hybrid schedule

If you have a background in customer service and logistics, love working with data, and enjoy keeping operations moving smoothly, we’d love to meet you!

Apply today and be part of a company that values both its employees and its mission!

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