Customer Service Representative - Remote Job at OneTouch Direct, San Antonio, TX

dUduRHVEK004Q3ZJekUyU2pONmlHU2dM
  • OneTouch Direct
  • San Antonio, TX

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Assist customers with troubleshooting issues and provide accurate solutions.
  • Process orders, amendments, and returns efficiently.
  • Escalate unresolved issues to senior staff when necessary.
  • Provide feedback to improve customer service processes.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and an ability to think critically.
  • Ability to work independently and manage time effectively in a remote setting.
  • Reliable internet connection and a quiet home office environment.
  • Previous experience in a call center or remote support role is a plus.

Required Equipment:

  • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
  • Hardwired internet connection (ethernet) required
  • USB headset (not wireless) with noise-canceling features
  • Webcam (external or integrated)

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home

Job Tags

Full time, Remote work, Home office,

Similar Jobs

My Business PLatform

Dental Assistant Job at My Business PLatform

 ...Job Title: Dental Office Clinical Assistant (Experience Necessary) Location: Yorktown Heights NY Company: CountyDental Group Position Type: Full-Time/Part-Time About Us: At County Dental Group we are dedicated to providing exceptional dental care to our patients... 

BOEING

Experienced or Senior Safety & Airworthiness Specialist Job at BOEING

Job Description At Boeing, we innovate and collaborate to make the world a better place. Were committed to fostering an environment for every teammate thats welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us...

The Brook Hospital - KMI

Art Therapist - PRN Job at The Brook Hospital - KMI

 ...Responsibilities Art Therapist - PRN This position is for either music therapy, recreational therapy, or art therapy. See below for education and licensing requirements. Job Description The Brook KMI is a 98-bed hospital offering a full continuum... 

MDMS Recruiting LLC

Check Fraud Investigator Job at MDMS Recruiting LLC

 ...Check Fraud Investigator is responsible for conducting internal and external investigations in connection with check fraud against the...  ...management system. Prepare Suspicious Activity Referrals in compliance with applicable regulations. Collaborate with other... 

CRB

Mechanical Engineer V Job at CRB

 ...vision, and core values put client satisfaction and employee experience at the center of everything we do. As an AEC Firm we...  ...scarcity and global health. Job Description The Mechanical Engineer focuses on the design and engineering of HVAC and mechanical...