Job Description

Luxury Customer Service Representative

Job Summary

We are seeking dedicated and enthusiastic Customer Service Representatives to join our team. In this role, you will be a point of contact for our customers, providing exceptional service and support. You will assist clients with inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

Who We Are:

Founded on prestigious Post Oak Boulevard in 1976 by sixth generation jeweler, Dror Zadok, and his wife, Helene Zadok, Zadok Jewelers® is Houston’s premier watch, jewelry and diamond destination. The addition of their sons Jonathan, Segev and Gilad – all GIA certified gemologists – created the seventh generation of Zadoks with industry experience, bringing an unparalleled level of knowledge, service and passion to their trade. Zadok Jewelers is the exclusive retailer in Houston representing a number of watch and jewelry brands, in addition to being an authorized retailer for recognized industry leaders like Cartier, Pomellato, Mikimoto, Chopard and Bulgari. The extensive, curated selection of diamonds, designer and brand name fine jewelry, engagement and wedding rings, as well as over 25 internationally lauded timepiece brands, have earned it the reputation as Houston’s most distinctive couture jewelry, watch and diamond destination. Zadok also specializes in custom jewelry design and repair, watch repair and appraisals.

Zadok Jewelers will be opening their second location in Austin, Texas this Spring 2025.

Responsibilities

• Provide outstanding customer service by addressing inquiries via phone, email, or in-person.
• Assist customers with product information, order processing, and account management.
• Handle cash and credit transactions accurately and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues promptly.
• Upsell products and services when appropriate to enhance customer satisfaction.
• Utilize computerized systems to track orders and manage customer accounts.
• Ensure compliance with company policies and procedures while delivering exceptional client services.
• Support with inventory management of supplies.

Requirements

• Previous experience in customer service or hospitality environments is preferred.
• Strong communication skills, both verbal and written; bilingual abilities are a plus.
• Proficiency in cash handling and basic office procedures.
• Ability to work collaboratively within a team while also being self-motivated.
• Familiarity with computerized systems for managing customer interactions.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• A positive attitude towards sales and client satisfaction is essential.

Join our team today and contribute to creating memorable experiences for our customers!

Note: Benefits are applicable for Full Time employees

Job Types: Full-time, Part-time

Pay: From $20.00 per hour plus bonus

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Split shift

Work Location: In person

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