Job Description

Job Description:

Talulah has an opening in our Customer Service department. The opening is for a Customer Service Representative to assist customers with our online store. Hours are from 9:00 a.m. to 5:00 p.m. Monday through Friday. We seek candidates who enjoy a fast-paced environment and communicates well over the phone and through e-mail. This position has the potential to provide benefits (Health insurance, salary, etc.) based on job performance and business needs.

Responsibilities:

• Promptly and professionally respond to incoming phone calls and emails with a goal of providing an exceptional customer experience.
• Data entry within various computer applications, including our online platform (
• Ensure customer satisfaction and provide exceptional customer service.
• Work and own the customer journey to provide exceptional customer experiences.
• Become an expert on our product.
• Continuously assess and improve customer service processes to enhance the customer experience.
• Process and track customer returns
• Assist customers with their orders.
• Genuine interest and action in helping others before yourself, regardless of recognition or reward.
• Approach daily tasks, projects and follow-up communication with energy and sense of urgency.
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact.
• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback.
• Ability to adapt to a changing work environment.
• Ability to apply concepts of basic math, grammar, punctuation and spelling.
• Demonstrate pride and ownership of their work while meeting expected deadlines.
• Any additional tasks or duties as assigned.

Required Skills:

• Strong computer skills, especially Microsoft Excel.
• Excellent interpersonal communication skills
• Stellar written and verbal communication skills – you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer
• Self-starter with an entrepreneurial spirit! You’re ready to jump in – no job is too big or too small
• Strong initiative and vision for continuous improvement
• Bright, positive attitude
• Strong attention to detail as well as the ability to effectively prioritize and work within a fast paced environment
• Strong organizational skills
• Strong problem solving abilities
• Ability to multitask and hold multiple conversations
• High level of professionalism
• Ability to work independently and with a team
• Experience in startup eCommerce environment a plus

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

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