Customer Service Representative Job at KEVIN DAHLKE INSURANCE BROKERAGE, El Cajon, CA

dkdmTnZEeU85QzNQejBLWGlONmdGaTBLdWc9PQ==
  • KEVIN DAHLKE INSURANCE BROKERAGE
  • El Cajon, CA

Job Description

We seek a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be our client's first point of contact, providing exceptional service and support. You will use your communication skills to address questions, resolve issues, and enhance customer satisfaction. The ideal candidate will be adept at analyzing customer needs and delivering tailored solutions in a fast-paced environment.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat promptly and professionally.
  • Provide accurate information regarding products and services to clients.
  • Analyze customer concerns and provide practical solutions to enhance their experience.
  • Maintain a high level of phone etiquette while managing multiple calls.
  • Document interactions with clients accurately in the system for future reference.
  • Collaborate with team members to improve service delivery and client satisfaction.
  • Participate in training sessions to stay updated on product knowledge and customer service techniques.
  • Organize and maintain digital client files.
  • Verify accuracy of quotes, proposals, binders, policies, and correspondence
  • Handle phone reception, client interactions, and document transmission to clients/insurers
  • Researching forms for coverage questions

Requirements

Unless you have the skills outlined below, you will not fit our firm well.

  • Valid CA Property and Casualty insurance license
  • 3+ years in Property Casualty insurance agency
  • 3+ years in commercial lines insurance
  • Knowledge of Acord insurance forms for commercial lines
  • Experience with admitted and non-admitted carrier procedures
  • Strong verbal and written communication skills
  • Excellent organizational and documentation abilities
  • Proficient in MS Word, Excel, Outlook, Adobe Acrobat, and Skype/MS Teams
  • Valid CA Property and Casualty insurance license

Must have references

Experience with NowCerts agency management system and claims-made policy forms a plus.

Join our team and contribute to creating memorable experiences for our customers!

Pay: $25.00 - $40.00 per hour

Expected hours: 25 – 40 per week

Benefits:

  • Flexible schedule
  • Paid time off
  • Work from home

Shift:

  • 8-hour shift

Experience:

  • Commercial Lines Insurance: 3 years

License/Certification:

  • CA Property and Casualty Insurance License

Ability to Commute:

  • El Cajon, CA 92021 (Required)

Work Location: Hybrid remote in El Cajon, CA 92021

Job Tags

Hourly pay, Work from home, Flexible hours, Shift work,

Similar Jobs

NinjaHoldings

Product Marketing Lead Job at NinjaHoldings

 ...finance. Job Summary We're seeking an experienced Product Marketing Lead to play a critical role in shaping product success by...  ...to work in the U.S. without the need for current or future visa sponsorship. IMPORTANT NOTICE: Please carefully review... 

Plastic Components Inc

Customer Service Representative Job at Plastic Components Inc

 ...entering customer orders, responding to inquiries, and providing timely updates on order status. CSRs are expected to deliver...  ...skills. Uphold safety standards and maintain a clean, organized work environment. Communicate effectively and positively with colleagues... 

Carle Health

Social Worker LSW - Co Responder Social Service Unit Job at Carle Health

 ...This position will be a part of the City of Peoria Social Services Unit (SSU). SSU personnel are tasked with assisting those who come into contact with, or are...  ...will consist of supervision of Licensed Social Workers and Licensed Clinical Social Workers, clinical oversight... 

IBM

Software Engineer Apprentice Job at IBM

 ...Introduction**Are you interested in pursuing a software development career? Have you heard...  ...**Your role and responsibilities**An apprenticeship is about learning. We're seeking...  ...as part of a larger team of experienceddevelopers and mentors in an interactive, collaborative... 

Hyundai America Technical Center, Inc. (HATCI)

Interior Design Intern (Internship - Summer 2026) Job at Hyundai America Technical Center, Inc. (HATCI)

Job description: Interior Design Intern WHAT YOU WILL DO Create Interior design proposals for concept and production car programs through sketches, renderings, and 3D digital models Oversee the development of Computer Assisted Simulation (CAS) to create...