CSM/PSA HYBRID ROLE - PHT
Job Description
Reports To: Asst. Manager of Operations Department: Operations
Pay Band: 4 – Non-Exempt Effective Date: Oct. 1, 2024
Overall Responsibilities: Individuals in this position primary responsibility is assuring customer satisfaction; this includes answering the telephone and intercom to assist the customers with any inquiries. Continuously monitor the camera system for any equipment failure and report it to management. This position will be required to perform the job duties of a Parking Service Attendant (PSA) and Customer Service Monitor when scheduled.
Restricted scope of duties. Judgment used for setups. Some analysis of facts surrounding individual problems. Referral to supervisor for involved or questionable cases.
Job does not require skills and abilities beyond those normally possessed by the average individual. Manual ability requirements can be performed without practice.
Light to moderate physical effort. Duties requiring frequent mental and visual attention where workflow is intermittent.
Very good working conditions. Absence of unpleasant elements for all practical purposes. Usual office conditions.
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