Job Description

Our customer is a leading provider of construction services here in Tampa Bay. They are committed to delivering high-quality solutions to their clients. We are looking for a motivated and experienced Customer Service Coordinator to join their dynamic team. In this role, you will be the first point of contact for potential customers, providing them with exceptional service, and ensuring a seamless experience from initial inquiry through to scheduling and follow-up.

Key Responsibilities:

• Inbound & Outbound Calls: Manage and respond to inbound calls from potential customers, as well as make outbound calls to generate new leads and qualify them for service.
• Lead Qualification: Qualify incoming leads by asking pertinent questions to determine project requirements, budget, and timeline to ensure they are a good fit for our services.
• Scheduling: Coordinate and schedule appointments, site visits, and consultations for our construction teams. Ensure smooth communication between customers and service teams.
• Customer Communication: Provide information about our services, answer customer inquiries, and address concerns in a professional and courteous manner.
• Database Management: Record and update customer information in our CRM system, ensuring accurate data entry and follow-up tracking.
• Follow-Up: Follow up with leads and customers to ensure satisfaction, collect feedback, and nurture potential business relationships.
• Team Collaboration: Work closely with sales, marketing, and field teams to ensure excellent service delivery and project coordination.

Qualifications:

• Three or more years of previous customer service experience, both inbound & outbound
• Strong communication skills, both verbal and written.
• Ability to qualify leads and identify customer needs.
• Excellent organizational and multitasking abilities.
• Experience with CRM software is a plus.
• Ability to work independently and as part of a team.
• Construction industry experience is a plus but not required.
• Positive, can-do attitude and a passion for delivering top-notch customer service.

Location: Onsite in Tarpon Springs 34689

Hours: 7:30am to 4:30pm Monday to Friday

Benefits: Full benefits, PTO, & 401(k) once permanent

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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