Job Description

Gruene Outfitters and The Pomegranate

Multiple positions are available, with compensations based on candidate qualifications and strengths. This is an exciting opportunity to join our growing retail team as a keystone contributor.

If you are passionate about delivering exceptional customer experiences, value continuous improvement of self and space, and guide yourself with a selfless service approach, we warmly invite you to apply.

The Stores:

Gruene Outfitters and The Pomegranate are locally owned small businesses situated within the vibrant and historic area of Gruene in New Braunfels, TX. Conveniently located between Austin and San Antonio we serve a diverse customer base including locals, vacationers, and international travelers. Both stores offer high-end outdoor and lifestyle clothing, accessories, and gift items such as fly fishing gear, name brand shoes and clothing, sunglasses, leather goods, knives, and jewelry.

Our Company Commitments:

For thirty-five years, our company has operated with a deep commitment to our customers. To uphold this commitment, we must hire employees of the caliber necessary to maintain and advance it.

• Pay competitive and fair rates to employees
• Provide areas for growth and opportunities for role expansion that lead to promotions and career advancement
• Provide the option for health insurance, paid sick days, and paid time off once eligibility is met
• Provide the option for 401k with company contributions once eligibility is met
• Provide a fair and inclusive workplace
• Consider employees as individuals with specific and unique talents, personalities, and potentials
• Serve our employees, customers, and community with intentionality
• Company discount and access to industry discounts

Your Employee Commitments:

• Be highly and intrinsically motivated
• Be a self starter who anticipates needs of customers, coworkers, and supervisors
• Clearly define areas with untapped potential within the company and effectively create and execute solutions
• Work efficiently and diligently with a positive and optimistic attitude
• See no job or task as beneath you; maintain humility and an “others first” perspective
• Be committed to genuinely serving others

Work Schedule and Hours:

We prioritize working on weekends and holidays for our business, with exceptions for Easter, Thanksgiving, and Christmas. Employees who prioritize availability during peak times are considered for promotions and raises.

A typical full time schedule:

• 32-40 hours per week
• Usually 8 hour shifts with one 30 minute paid break
• Even distribution of weekend and holiday work

Training and Onboarding Process:

New employees’ first shift starts a 90 day probationary period which culminates in a formal review to determine if they are still the right candidate for the position. Before their first shift, employees are given an employee policy packet to review and sign. After that, most training is done on the job, but more training outside of shift hours may be required, especially during the probationary period.

Company Mission and Values:

Gruene Outfitters and The Pomegranate roots all value in serving others, and sees the business as a way to support this service.

Job Duties That You Would Assume With Interest and Enthusiasm:

Customer Service

• Analyze customer needs and provide appropriate solutions that promote customer loyalty and company growth
• Stay up to date with customer special order status from order placement to customer pickup
• Promptly inform customers about the status of their “call when” requests as the status changes
• Answer general inquiries with confidence and sincerity
• Actively seek casual engagement with customers while they are in the store
• Assist customers in navigating the store, finding products that they are looking for (or something they didn’t know they wanted), and make informed recommendations based on the customer’s needs and preferences
• Build lasting customer connections by remembering details like upcoming events, preferences, and past purchases to offer personalized service and enhance their shopping experience
• Provide knowledgeable and attentive assistance, ensuring that every customer leaves satisfied and valued

Product knowledge

• Be a resource of accurate and helpful product and brand information
• Meet or exceed sales targets by effectively communicating product benefits
• Learn, improve, and retain brand and product knowledge for a high volume of inventory
• Continue to learn and improve product knowledge to better serve customers and promote the products sold in the store

Store Maintenance

• Assist the team in keeping a high volume and high sales store completely stocked, tidied, and in perfect order. It is imperative that this is done once in the morning, constantly throughout the day, and also in the evening. We believe in “from the ground up” customer service, and that includes customers finding what they want without needing assistance
• Maintain a clean environment. The store and products require intentional daily upkeep to remain presentable and desirable for customers
• Be highly visual and have strong product placement and arrangement skills

Other

• Make outbound calls and emails to communicate with customers, sales reps, and coworkers
• Lead by example and work to the best of your ability every day
• Offer feedback and insights to contribute to the continuous improvement of our business
• Embrace opportunities for personal and professional growth, tailored to your unique strengths and interests
• Effortlessly flex between the customer service, operational, technical, and visual elements of the job

Your Qualifications:

In order to be capable of performing these job duties to the level we require, we believe you should have the following qualifications (or similar).

• Previous experience working a retail or customer service job for three or more years
• Minimum 18 months of consecutive employment with one company
• Capability of quickly learning new computer software and retaining the knowledge needed to effectively use it
• Ability and willingness to work in a fast paced environment where multiple job duties must be performed at the same time
• Have experience improving systems and processes that lead to upgrading overall business performance
• Fine tuned attention to detail encompassing both tangible and intangible aspects
• Possess flexibility, ability, and willingness to adapt to changing priorities

If you are the ideal candidate, you will:

• Be self-motivated, focused and driven to achieve team and individual goals
• Bring the best out in your team and those around you
• Have good written and verbal communication skills
• Have good interpersonal skills; be able to see things through other’s eyes
• Be confident when working under pressure and thrive in a fast-paced environment
• Possess passion for customer service, contributing to a team, and for the products we carry
• Always be willing to go the extra mile
• Value a hard day’s work

Job Tags

Holiday work, Full time, Casual work, Christmas work, Local area, Outdoor, Flexible hours, Shift work, Weekend work, Afternoon shift,

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