Job Description

Customer Experience Specialist (Nights & Weekends)

Remote after training | Monthly onsite visit required

Are you someone who thrives on solving problems, creating seamless experiences, and building meaningful customer relationships? We’re looking for a Customer Experience Specialist to join our team and be the voice our customers trust—especially when it matters most.

This role is ideal for someone who enjoys working independently during off-peak hours while still being part of a collaborative, high-performing team. After training, the position is remote with the expectation of one onsite visit per month.

🌟 What You’ll Be Doing

Customer Service Excellence

• Build strong, trust-based relationships by understanding customer needs and delivering tailored solutions.
• Communicate proactively with customers, carriers, suppliers, and internal teams to ensure smooth operations.
• Handle challenging conversations with professionalism and empathy.
• Provide timely updates and manage exceptions with a solution-oriented mindset.
• Monitor service quality, identify issues, and implement improvements.
• Analyze customer data and KPIs to drive performance and accuracy.
• Support pricing strategies and identify opportunities to grow business through customer insights.

Process Optimization

• Use tools and best practices to streamline workflows and reduce manual tasks.
• Ensure consistency across the network by following and improving SOPs.
• Leverage data to identify service gaps and implement enhancements.
• Collaborate with internal teams to ensure processes are efficient and scalable.

Operational Execution

• Track orders using technology and take corrective action when needed.
• Execute customer-specific workflows and SOPs to deliver cost-effective solutions.
• Resolve issues quickly and offer alternative options to maintain service excellence.
• Partner with operations teams to standardize and improve task execution.
• Take ownership of your responsibilities and deliver results that exceed expectations.

🎯 What We’re Looking For

• A proactive communicator with a customer-first mindset.
• A problem-solver who thrives in a fast-paced, collaborative environment.
• Someone who embraces technology and data to drive decisions.
• A team player who takes initiative and follows through.

If you're ready to make a meaningful impact and grow your career in a dynamic, customer-focused environment— apply today!

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