Job Type: Contract
Location: Warwick, Rhode Island
Hourly Range: $15.00 - $20.00
Contract Length: 12 months
Job Summary:
We are seeking a Customer Care Advocate to provide exceptional customer service and information to customers regarding MetLife products. The ideal candidate will be responsible for responding to requests via telephone regarding insurance and other financial service products and benefit plans, processing transactions, and efficiently accessing multiple electronic systems and LAN/PC to provide complete response. This position may also support conserving existing assets.
Responsibilities:
- Provide exceptional customer service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans
- Research and respond to requests and discuss options regarding various aspects of the policy, such as status of claims, policy provisions, values, basic procedures, etc.
- Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing
- Efficiently access multiple electronic systems and LAN/PC to provide complete response
- Work at all times to enhance and strengthen the relationship between the customer and MetLife
- Support special campaigns as needed, or if solicited by the customer
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills
Skills Required:
- Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations
- Excellent oral & written communication skills
- Superior telephone etiquette
- Excellent listening skills and ability to articulate ideas
- Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife
- Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
- Strong organizational skills
- Strong ability to multi-task
- Demonstrated ability to manage stress
- Strong computer skills
- Ability to “think out of the box” to generate innovative process improvements
- Strong solid math and analytical skills
- Ability to work various shifts within hours of operation
Flexibility is a must, as your shift can/will change to meet business needs, and additional hours may be expected if a business need requires it. Previous call center experience is preferred.
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