Job Description

Control Tower Agent

YOUR ROLE

Are you known for Logistics skills? If so, we have an opportunity that would allow you to work as an Control Tower Agent, ensuring movement is responsible for developing first class customer relations. Your Role is to ensure excellent standard of data accuracy are maintained in a timely and efficient manner and promoting new business and developing the full potential and profitability of the Key Account.

WHAT ARE YOU GOING TO DO?

• Establish relationship with customer and suppliers across North America.
• Engage in and facilitate daily contact with customer and suppliers (face-to-face, phone, email).
• Act as an intermediary between operational staff in US branches. the CT in each region, and the US suppliers.
• Act as direct point of contact (PoC) within escalation matrix
• Proactively working with the client, GAM (Global Account Manager) Regional Account Manager (RAM), the operational staff (branch), quality manager in facilitating corrective actions when required.
• Identification of business opportunities building on existing operational capabilities and to be shared with the SAE RAM
• Help the to develop new business propositions by analyzing existing operational capabilities and client relationships (cost saving, continuousimprovements…)
• Finding alternative solutions in the event of any deviations that may be at geographical level (e.g. shipping lines routing adjustments like blank sailings to several ports may create some or additional opportunities for switching to airfreight mode and to be well informed about any capacity surge)
• Identify, evaluate and adequately define any potential risk of circumstances to mitigate any severe delays, deviations or financial loss to Customers by proactively informing them
• Prepare to outline back up planning (BCP) with CEVA network to assure Customers of their activities at minimal disruption or adjustment
• Review data quality based on the client’s Global requirements and take the necessary steps to ensure it is updated accordingly
• Provide cost analysis and solutions / routing to the client, so the client can make an educated decision based on financial impact and routing.
• Work onsite @ client’s location 2-3 days as needed
• Maintain relevant documents:
• SOP Definitions with stakeholders
• SOP maintenance and distribution
• Regular reviews of SOP for accuracy and relevance
• Maintenance of Tariffs, including requesting of, validation of, and inclusion of new rate requests.
• Monitoring of internal compliance (Billing, Status update), Monitor daily reports
• Root cause analysis of metrics below minimum requirements with local and regional operational management staff.
• Assist in preparation of QBR material/data, as well as attend US and other regional QBRs.

WHAT ARE WE LOOKING FOR?

Experience in freight forwarding

Ability to work on own initiative and as part of a team

Prepared to learn all aspects of the team’s work with desire and able to provide assistance on a regular basis.

High level of PC with MS PowerPoint and Excel.

Good team player, with the abilityto monitor and motivate the staff and ability to work efficiently and accurately.

Excellent communication skills, customer focus with proactive attitude.

Strong organizational and communications skills, with good ability to present and articulate.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging

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