Job Description

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.

As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:

• We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
• We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
• We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
• We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.

The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

Position Purpose:

The Concur System Analyst will oversee the monitoring, auditing, and maintenance of the company’s SAP Concur Travel & Expense platform which also includes integration with Bank of America Corporate Credit Cards. This role involves providing various levels of support, guiding teammates, and serving as a point of escalation for Concur-related issues. Additionally, the analyst will collaborate with management to address and determine the root cause of non-compliant expense reports. As the subject-matter expert (SME) for the Concur Travel & Expense System, this position will ensure all support functions are aligned as needed.

Key Responsibilities:

• Configure and administer Concur Expense system including but not limited to user administration, imports/exports, policies, expense groups, forms, workflows, audit rules and integration with SAP to meet SCAH business needs
• Assist with report generation, system reconciliations, and Concur customer support as needed
• Provide Concur platform expertise, including features for Travel, Expense, and Mobile, and guide teammates on company Travel & Expense reimbursement policies.
• Manage and ensure complete integration of Bank of America credit card transactions into Concur Expense System
• Troubleshooting and resolution of user technical issues
• Identify process improvement opportunities driving the continuous improvement of our business systems to support initiatives
• Recommend innovative, and where possible, automated approaches for system administration tasks
• Manage Concur audit rules to ensure compliance with company policies and proper documentation capture
• Ensures system audit rules, reminders, monthly reports and system settings are operating correctly, and teammate data is updated accurately
• Conduct expense report transaction and records reviews, effectively document findings, and assist in identifying and following up on remediation activities to address such findings, including escalating compliance issues for management review
• Communicate with management about policy compliance and serve as the primary contact for Concur-related inquiries
• Oversee setup for new Concur users ensuring proper Travel & Expense Reimnbursement policy training has been completed
• Provide Concur System Training to current and new teammates as needed
• Lead annual Travel & Expense Reimbursement policy refresher training for organization
• Perform ad-hoc project requests and additional duties when assigned

Total education, vocational training, and experience:

• Bachelor’s degree in Business Administration, Accounting, or Finance or equivalent experience preferred.
• 2+ years’ experience working as a Concur subject matter expert preferred.
• Possess strong oral and written communication skills.
• Ability to communicate and work with Senior and Executive level management regarding policy compliance issues.
• Strong organizational and interpersonal skills
• Attention to detail, accuracy, and efficiency.
• Must be able to problem-solve independently or collaboratively with various personnel.
• Requires self-starter and multi-tasker qualities.
• Ability to complete tasks efficiently in a deadline-oriented and fast-paced environment.

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