Job Description

Overview

Responsibilities:
24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor IGT's enterprise infrastructure and escalate issues as required.

•    Assist in the daily operation of computer systems.
•    Carry out all tasks on the daily checklist under supervision.
•    Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
•    Report all problems to Senior Computer Operator or Technology Section  Supervisor.
•    Take appropriate follow-up action on all customer queries under supervision.
•    Report incidents to more senior personnel as appropriate.
•    Assist in the recovery activities necessary to restore normal operations.
•    Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
•    Ensure that supplies do not fall below minimum requirements.
•    Maintain disk, tape and cartridge library to standards.
•    Track and document all issue using a tracking system
•    Ensure that all requirements of a SSAE 18 audit are maintained and followed.
•    Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
•    Performs additional duties and responsibilities as assigned

Requirements

Qualifications:
•    Two-year technical college degree or comparable experience
•    2 years' experience in related field

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Job Tags

Similar Jobs