Job Description

Position Title: Client Coordinator

Position Overview:

As a Client Coordinator, you will be an integral member of a team committed to delivering exceptional client satisfaction. This role is vital to our company’s growth and success, directly contributing to our mission of being a premier employer recognized for exceptional service, profitability, a culture of safety, mutually beneficial partnerships, and continuous improvement. You will oversee all aspects of client satisfaction within the vendor service model, ensuring that our standards and client expectations are consistently met or exceeded.

Key Responsibilities:

• A combination of Account Management, Customer Serice and Administrative duties
• Proactively monitor and address client concerns and issues, ensuring prompt resolution.
• Follow through diligently on service issues requiring improvement.
• Manage contract setup, ongoing performance monitoring, and invoice processing within our internal systems.
• Assist team members with setting up and delivering secondary revenue opportunities to clients.
• Process vendor invoices, ensuring accuracy of required documentation and timely payment through internal procedures.
• Oversee both internal and external systems to review vendor performance and compliance.
• Identify underperforming vendors and make recommendations to senior management.
• Act as a primary liaison between vendors and internal team members to facilitate clear communication.
• Collaborate with the sourcing and recruitment teams to dispatch backup vendors or identify new vendors as needed.
• Help prioritize on-site service needs and provide direction to vendors based on clients’ immediate business requirements.
• Represent the company and brand professionally at all times.
• Commit to continuous improvement by developing and enhancing personal skills and techniques.

Requirements:

• Associate’s degree preferred; equivalent work experience in customer service environments utilizing vendor networks to fulfill contract requirements will be considered.
• Flexible and adaptable, with the ability to handle urgent business matters requiring extra commitment.
• Strong ability to influence, persuade, and develop professional relationships.
• Comfortable adapting to change and evolving priorities.
• Demonstrated critical thinking and problem-solving abilities.
• Ability to multitask, prioritize responsibilities, and work independently with keen attention to detail.
• Highly motivated self-starter with exceptional written and verbal communication skills.
• Proficient in Microsoft Office Suite, including Word, PowerPoint, Outlook, and expert-level Excel skills.
• Previous experience in a role requiring extensive outbound calls is highly desirable.

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