Call Center Supervisor Job at ExecuSource, Richardson, TX

dW1uQ3Z6bUE4QzdJejArUWlkK2tHU0VLdEE9PQ==
  • ExecuSource
  • Richardson, TX

Job Description

ExecuSource is seeking a motivated Call Center Supervisor to work with a prestigious home and light commercial servicing company in Richardson, Texas.

Contract-to-hire: This role will convert after 3-5 months

Location: FULLY ONSITE in Richardson, TX

Pay: $50,000-$65,000 per year plus annual bonus opportunity

Benefits: Medical, Dental, Vision, Retirement, and more.

*NEED TO BE AVAILABLE WEEKENDS*

Qualifications:

  • 5+ years in customer service
  • 3+ years call center leading, supervising, managing

Key Responsibilities

  • Ensure Customer Support agents meet or exceed product and service quality standards, as well as key performance indicators (KPIs).
  • Oversee all customer interactions, including service requests, appointment scheduling, cancellations, complaints, and billing inquiries, with professionalism and a focus on one-call resolution.
  • Drive performance in inbound/outbound call handling KPIs, such as customer retention, renewal conversions, booking rate, service levels, and abandonment rates, to meet and exceed company objectives.
  • Optimize workforce scheduling to maximize agent efficiency and productivity.
  • Support human resource functions by participating in hiring, training, performance management, coaching, and policy enforcement, as well as planning and reviewing compensation strategies, including bonus and incentive plans.
  • Conduct annual performance reviews for agents and Team Leads, setting development goals and career growth plans.
  • Address customer service issues proactively and implement corrective actions as needed, in coordination with local center management.
  • Collaborate with operations management to assess service center capacity and respond to local center needs.
  • Maintain up-to-date knowledge of company products, services, and promotions.
  • Work closely with Dispatch Teams to enhance scheduling accuracy and response times.
  • Partner with operational leadership to ensure effective resolution of customer disputes.
  • Analyze and report daily, weekly, and monthly call center performance metrics to drive improvements in team and business performance.
  • Be available 24/7 for emergency situations as needed.
  • Travel may be required.

Job Tags

Contract work, Local area, Weekend work,

Similar Jobs

Whole Foods Market

Sanitation Team Member (Cleaner, Housekeeping, Custodial) - Full Time Job at Whole Foods Market

Performs all duties to maintaining general cleanliness and safety on the floor, in seating areas, restrooms, and back offices. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers...

Inland Family of Companies

Painter Job at Inland Family of Companies

 ...team-first environment. What Youll Do Your Day-to-Day Responsibilities Will Include: General & Grounds Perform painting projects and light drywall repairs Contribute to overall curb appeal and property upkeep Plumbing Replace... 

UMB Financial Corporation

Sr. Instructional Designer Job at UMB Financial Corporation

 ...Our Instructional Design team within the Human Resources organization creates engaging, effective training that supports associates across...  ...for collaborating with learning and performance consultants and other instructional designers to ensure we design and develop... 

TRAC Recruiting

Marketing Manager Job at TRAC Recruiting

 ...We are seeking a Marketing Manager for a full time and direct hire role for one of our amazing partners in South Florida (this is a hybrid onsite role). We are looking for a motivated and data-driven Marketing Manager to focus on performance & nurturing. You... 

Village Cove Assisted Living

Senior Living Driver/Transportation - Part Time Job at Village Cove Assisted Living

 ...and mutual respect and accountability that is dedicated to the seniors we serve, their families and to each other. Areas of focus are...  ...one year of transportation experience preferably in the Senior Living environment Job Type: Part-time Schedule: ~8 hour...