Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...users across the CCMDs, Services, and CSAs to identify CM-related capability requirements, and act as the voice of the customer with DIA/CIO software development teams in order to improve the effectiveness of collection management applications. FRMs provide subject matter...
...must possess an Associates degree in human services or related field or equivalent credits ABA Provider Services offers our Behavior Technician (RBT): Salary and Paid Vacation plus Medical Benefits for full time Behavior Technician Above average pay for part time...
...sources that specialize in the identified La Paz Home Visitation Target Population. This position will recruit for new participants by... .... Flexibility in scheduling (able to work nights and weekends) and time management skills. Strong communication, interpersonal...
...healthcare professionals with rewarding assignments that enhance patient care.SummaryWe are seeking a dedicated Registered Nurse - NICU to join our team at ATC Healthcare. In this critical role, you will provide specialized care for newborns in the Neonatal...
Job DutiesOperate as PIC while providing a professional tour for a fast and dynamic operation. Responsible for determining aircraft airworthiness while maintaining a busy schedule.Licenses and CertificationsFAA Commercial Rotorcraft / Instrument RotorcraftTechnical...