Job Description

Job Title - Call Center Representative

Location - Phoenix, AZ, 85029 (Onsite Role)

Pay:

• $18 /hr
• Ability to increase to $20/hr within first 3-6 months

Schedule:

• Training schedule: Mon - Fri, 1:00pm - 9:30pm
• AFTER training:
• EVENING and NIGHT shifts only
• Must be okay working late nights or overnights + 1 weekend shift per week

*** EVENING & NIGHT SHIFTS ONLY *** MUST be okay working late/overnight ***

Embark on a fulfilling journey with us as a Customer Service Representative in our cutting-edge call center! We're on the lookout for individuals who thrive in a fast-paced environment, are passionate about delivering exceptional customer service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional.

If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!

Position Overview:

As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities:

• Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
• Handle an average of 80-100 inbound calls per day
• Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
• Escalate complex scenarios to the 2nd tier level of support for resolution

In-depth training and regular support/coaching will be provided to help you succeed!

Qualifications:

• 6+ months of call center customer service experience
• Financial services/banking experience -a plus, not required
• Strong communication and active listening skills
• Basic Microsoft Office and email correspondence experience

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