Job Description

Candidates from Alhambra, CA only!

Client: USC

Job ID: USCAJP00016268

Job title: Healthcare Call Centre Agent

Pay Rate: $21.99

Location : 1000 S Fremont Ave, Alhambra, CA 91803

Duration of Assignment: CTH, 13 weeks, with a possibility for an extension no guarantees

Work hours: Job seeker must be open 7 am-7 pm staggered shifts, possible weekends, job seekers Must be able to work OT

Interview Process: Two step interview process) 1 Video/ Teams interview and 1 In-person Interview ***

- Dress code: Business Casual

Must Haves:

We need job seekers who TRUTLY have hands-on call center experience.

Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.

Preferred:

Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.

Associate or bachelor’s degree in healthcare, business or operations field strongly preferred.

Description:

• Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus.
• Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
• Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
• The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.

The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed

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