Job Description

We are seeking an Associate Manager to join our team in the athletic footwear retail sector. This role is designed to provide hands-on experience and training in all aspects of store management. The temporary nature of the position allows for flexibility in scheduling and is ideal for individuals looking to gain valuable skills and knowledge in retail management.

The core expectations include managing all resources within the store to provide customers with a leading shopping experience while ensuring flawless execution of effective and efficient store operations, by performing the following main responsibilities:

• Learn and understand all aspects of store operations, including sales, customer service, inventory management, and merchandising.
• Assist in managing daily store activities, including opening and closing procedures, cash handling, and ensuring compliance with company policies and procedures.
• Gain proficiency in using point-of-sale systems and other retail software to process transactions and manage inventory.
• Collaborate with the management team to develop and implement strategies to drive sales and achieve store targets.
• Provide exceptional customer service by assisting customers with product selection, inquiries, and concerns.
• Assist in training and supervising retail associates, ensuring they adhere to company standards and deliver excellent service to customers.
• Participate in store meetings, training sessions, and workshops to enhance product knowledge and develop leadership skills.
• Support in maintaining a clean, organized, and visually appealing store environment to enhance the overall shopping experience.
• Handle escalated customer issues and complaints professionally and efficiently, seeking resolution to ensure customer satisfaction.
• Assist with receiving and processing shipments, restocking shelves, and conducting regular inventory counts as needed.

Duration

The Associate Manager position is established on a temporary basis, with the expectation that the training will be completed within 13 weeks. At that time, we reserve the right to re-evaluate the position.

Required Computer and/or Technical Skills

Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate Managers must be 21 years of age or older, except where such requirements are prohibited by law, including but not limited to the following states/territories: Iowa, Kansas, Maine, Michigan, but the Minnesota, New Jersey, New York, Oregon, Vermont, District of Columbia, and Puerto Rico.

The minimum requirements include the following but reasonable accommodations may be made as related to an employee’s religion, ethnicity, or disability:

• Bachelor’s degree (B.A.) from a four-year college or university preferred; or 1 – 2 year related leadership experience, preferably in a retail environment.
• Previous retail experience preferred, with a passion for athletic footwear and apparel.
• Strong communication and interpersonal skills, with the ability to interact effectively with customers and team members
• Demonstrated leadership potential and a desire to learn and grow within the retail industry.
• Reliable transportation to commute to and from the store location.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires standing approximately 8 – 14 hours per day.
• During peak sales periods (e.g. Holiday, Back-to-School), will work for long periods throughout a 4 – 14 hour day.
• Requires stooping and kneeling to place merchandise on customer’s feet as well as reaching and pulling to obtain or stock merchandise on storage racks.
• May be required to climb a ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale.
• Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be higher.
• Must have good vision, including color differentiation.
• The work environment for this position is a moderately noisy retail setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

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