Job Description

Role: Assistant Store Manager

Location: Chatham, MA

Job type: Permanent, Full-Time

A very exciting opportunity has come up to join an established British company who is currently expanding along the East Coast of the US. You can read more about Fat face and its origins on our website:

We are looking for an Assistant Manager, you will need to be a passionate leader and be proactive at establishing the brand in the local area.

To put the customer at the heart of everything that you do whilst leading your team to success, by living the FatFace Vision & Values.

To commercially manage the store by maximizing profitability through the retail plan; driving sales, managing costs, and delivering our Brand through the visual proposition. Train, develop and lead your crew to their full potential.

Act as a brand ambassador, promoting the FatFace brand and culture to our customers through your team.

Responsibilities:

Use knowledge of local markets, financial data, retail and company strategy to meet and exceed agreed targets for Sales, Payroll and Stock integrity, thereby delivering profit expectations.

Proactively manage the performance of yourself and your team across all business KPIs.

Deliver the successful implementation and maintenance of the brand proposition in your store.

Drive and role model customer service standards to exceed customer expectations and meet customer service KPI measures.

Complete appraisals and performance reviews for all store management and crew.

To recruit, train and develop team, through leading by example and creating a motivating work environment.

Having awareness of your own development needs and team succession.

To ensure correct procedures are adhered to in a professional manner for your crew and store including cash & stock, health & safety, office, security of premises, key holders and loss prevention. (NB, this list is not exhaustive)

To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity.

Communicating and liaising with Head Office to influence and maximize the stock package.

Using commercial creativity to maximize sales opportunities that are unique to your local market, and communicating this constructively at all levels.

To execute the FatFace Visual proposition to company standards.

To abide by all FatFace policy and procedures.

To use effective planning and organizational skills to successfully implement the retail plan

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