Job Description

Under Limited Supervision, this position is responsible for directing and managing the effective performance of third-party property management contractors overseeing housing unit properties acquired by the Philadelphia Housing Authority and/or its affiliates, the Philadelphia Housing Authority Development Corporation (PHADC), and the Philadelphia Asset and Property Management Corporation (PAPMC). This position ensures that management agents meet established Key Performance Indicators (KPIs) in the operation of contracted properties, while maintaining compliance with all relevant policies, procedures, laws and regulations required by Federal, State, Local and internal authorities; performs related duties as assigned.

Salary- $102,200-$115,000.

Minimum education

Bachelor’s degree in Business Administration, Real Estate, Public Housing Administration Social Work, Human Services, Housing Management or a related field.

Minimum experience

Ten (10) or more years housing management experience.

Alternative qualifications

An equivalent combination of minimum education and experience will be considered.

Preferred education and experience

Master’s degree in Business Administration, Public Housing Administration, Social Work or a related field is preferred.

Certifications, Licenses required

• Must possess a valid driver’s license
• Public housing property management certification by the National Association of Housing and Redevelopment Officials (NAHRO) or other HUD-recognized organization.

Competencies (Skills, knowledge, abilities)

• Knowledge of HUD Regulations; Standard Operating Procedures.
• Knowledge of principles and practices of Property Management, preventive maintenance and service delivery systems.
• Knowledge of federal, state, and local regulations governing fair housing.
• Skill in the development and management of capital and operating budgets for large business units.
• Knowledge of the methods, procedures, and standards for maintaining property leasing and maintenance records.
• Leadership Skills and Team building skills
• Knowledge of customer service principles and practices.
• Skill in conflict resolution and de-escalation.
• Strong organizational skills and the ability to manage multiple projects and deadlines in a fast-paced environment.
• Operating a personal computer utilizing standard and specialized software, including the Microsoft Office Suite.
• Ability to communicate effectively, both orally and in writing, to all populations.
• Ability to effectively interacting with people of different social, economic, and ethnic backgrounds.
• Ability to establishing and maintain effective working relationships with staff, PHA departments, employee groups, management, and the general public.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Oversees and evaluates the performance of management agents in accordance with management agreements, KPI metrics, and all applicable housing regulations.
• Plans, directs and coordinates with management agents to ensure all PHADC and PAPMC owned properties are managed in a cost-effective and efficient manner.
• Examines the effectiveness and efficiency of all implemented property management policies, procedures, and protocols, to ensure the most effective and cost-efficient utilization of resources by management agent.
• Develops, reviews and evaluates standards, routine systems, operations and special program activities for efficiency, cost-effectiveness, and compliance with policies, procedures, laws and regulations; makes recommendations for improvements.
• Oversees each assigned property and serve as the main point of contact between PHADC or PAPMC and the management agent
• Reviews all monthly, quarterly, and annual reports submitted by management agents and ensures delivery to appropriate management staff in adherence to established deadlines.
• Identifies issues, trends and discrepancies in portfolio reporting and takes immediate action to resolve or rectify with management agent.
• Investigates and resolves escalated tenant complaints or issues reported by management agents.
• Participates in the performance evaluation, selection, and onboarding of contracted property management firms.
• Acts as representative of PHADC or PAPMC in response to inquiries from elected officials and the general public.

Supervisory responsibilities

None

Work environment

Work is typically performed in a combination of a standard office environment and at residential rental properties.

Physical demands, Activities, & Environmental Conditions

Constantly communicating with others to exchange information.

Occasionally exposed to varying weather conditions.

Travel required

Regular travel to PHADC and PAPMC owned residential rental property sites.

Other duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

All applications will be accepted through the Philadelphia Housing Authority's jobs board at

About the Philadelphia Housing Authority (PHA)

Established in 1937, and with an employment workforce of over 1,100, the Philadelphia Housing Authority is a municipal agency providing public housing services to over 76,000 residents in the city of Philadelphia, Pennsylvania.

Financial support for Authority operations and capital needs comes primarily from rent payments and subsidies provided by the U.S. Department of Housing and Urban Development (HUD). PHA is one of a very select group of housing authorities across the nation that has attained Moving to Work (MTW) status. This designation allows housing agencies the opportunity and flexibility, on a local level, to develop and implement innovative housing and self-sufficiency strategies to benefit public housing residents and Housing Choice Voucher Program (HCVP) participants.

PHA is an equal opportunity employer and makes all employment decisions on the basis of individual qualifications without regard to race, creed, color, sex, sexual orientation, gender identify, pregnancy, national origin, ethnicity or ancestry, religion, age, disability, citizenship, marital status, military or veteran status, genetic information, or any other protected characteristic.

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