Job Description

NaphCare has an excellent opportunity for an Administrative Liaison to join our Corporate Headquarters in Birmingham AL

Along with their regular administrative assistant responsibilities, this individual will help the Prison Utilization Management program.

• This is not a Remote a position**

NaphCare collaborates with correctional facilities to provide proactive, patient-focused healthcare. We recognize that we serve a unique and diverse patient population, and our onsite teams take pride in bringing excellence in care to a population in great need. Be part of a world-class team of professionals who are revolutionizing correctional healthcare.

Responsibilities

• Perform various clerical, clinical, and administrative functions, including contacting offsite providers with appointment or billing/claims inquiries
• Utilization management to include processing offsite referrals, appointments, patient registrations and transport requests
• Perform as point of contact between customer, NaphCare site teams, and NaphCare UM team on administrative and contracting matters.
• Communicate effectively with clients, peers, and employees at all levels within the organization. Maintain clear lines of communication throughout issue-resolution processes.
• Use Microsoft Office, including Word and Excel, to prepare and maintain monthly reporting and statistical data and correspondence as required by company procedures
• Transmit correspondence and medical records via email, mail or fax
• Transmit and maintain all medical claims as required by company policies and procedures
• Perform scheduling and coordination of offsite appointments when needed
• Use all functions of TechCare™ relevant to the position with no supervision
• Monitor and maintain relevant utilization management queue dashboards as well as perform non-licensed initial screening and approvals of specialty care offsite referrals
• Proactively take action to solve problems and use objectivity and insightfulness when approaching problems, meet established goals, and take responsibility for results and outcomes
• Fundamentally understand the organizational structure and how to appropriately access resources
• Demonstrate professionalism by using objectivity, maintaining self-control when under pressure, and promoting a positive work environment by setting an example
• Build proactive work relationships with supervisors, security staff, healthcare staff, patients, vendors and client
• Perform various clerical and administrative functions, to include building and maintaining staff schedules; assist in the coordination and training of new personnel

Qualifications

E qual Opportunity Employer: disability/veteran

Outstanding Benefits Package

NaphCare offers competitive benefits, including health, prescription, dental, Employment Assistance Program (EAP) services, vision and 401(k). NaphCare offers term life insurance at no cost to the employee and provides PTO, paid holidays and an array of voluntary benefits. Employees enrolled in our health insurance program receive prescriptions free of charge when filled at our in-house pharmacy or mail order program.

At NaphCare, we believe in innovating to improve lives. We partner with local, state, and federal government agencies to provide innovative healthcare, technology, and administrative solutions for complex problems within the correctional and justice systems. Our success has always been due to our people and our commitment to treating every patient with dignity. We are mission-driven with a singular aim of improving lives through caring healthcare solutions provided in an environment of respect . United by this belief, we work as a team to improve each and every life we touch. Join our team of compassionate trailblazers who are dedicated to making a difference.

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